If I Place My Order Today, When Will I Receive It?
Generally within 3-7 business days. We typically process and ship the same day for orders placed before 11AM PST. However, some orders may take 2-3 business days to fill before shipping. Once your order ships, it generally will arrive within 3-7 business days, unless expedited shipping is chosen. Please keep in mind that we have no control over delays in shipping by FedEx, USPS or any other carrier. You will be responsible for the order once it ships from our warehouse. If an order is refused at delivery or returned, a 20% restocking fee will apply and shipping is not refundable. Orders cannot be cancelled once processed and shipped.
If I've Already Placed My Order, How Can I Find Out When I Will Receive My Order?
You will receive an email with a tracking or delivery confirmation number once your order ships. If you have not received this email, check you spam mailbox first before contacting us with your order number, name and date of order. If you still cannot find the tracking, please email us with your order number.
Can I Return My Order?
We want you to be fully satisfied with our products, and pride ourselves on easy returns. Please read our Refund Policy for full details. Shipping charges are non-refundable. Some items are not eligible for returns or exchanges.
Same Day Shipping
Most orders placed before 11AM PST are shipped same day. Same day shipping is not available on holidays and weekends. Same day shipping is not available for orders which include out of stock or backordered items, and orders which involve shipments from multiple warehouses.
$4.95 Flat Rate Shipping on Wrappers
$4.95 Flat rate shipping is available on orders consisting solely of cupcake wrappers. Orders which include non-wrapper items are not eligible for flat rate shipping. Applies to ground service via USPS within the 48 contiguous states, and does not apply to international, expedited, package or Fed Ex shipments. Shipping method will be First Class or Priority service, at our discretion.
How Do You Ship?
FedEx or USPS, at our discretion. Any method of shipping we choose will always be accompanied with a tracking or delivery confirmation number.
Will Packages be Left at the Door?
Your products will be left at the door at the discretion of the carrier if no one is home. It is the responsibility of the customer to notify the carrier if no one is available to physically accept the packages.
Important Note: We are not responsible for lost, stolen, or missing boxes that show as "delivered" via tracking number or delivery confirmation number. Signature confirmation is optional and a customer can request this option by phone, email or writing it in the customer notes section of the order just before checkout. An additional fee will apply. If no signature confirmation is requested, the customer assumes full responsibility and liability for lost or stolen packages that track as "delivered." Signature confirmation is an optional service that must be requested by the customer. We highly recommend signature confirmation for apartments, condominiums, and for clients that have had packages go missing before. If no request is made for signature confirmation, packages can be left at the shipping address per the driver's discretion with a full waiver of liability.
Do You Offer Rush Delivery?
We do offer rush delivery service. Please contact us should this service be required, as it is available for specific items only. Generally, for Overnight, Two Day, or Three Day shipping, orders must be placed before 10AM PST. A standard $15 rush delivery fee will apply to all rush delivery orders. Rush delivery orders can only be placed by phone to ensure we can get the products to you in time.
What If There Is A Problem With My Order?
Contact us within 48 hours of receiving your order. Any unauthorized returns will be refused. All items are brand new merchandise and are free from manufacturing defects. If you discover a defect that makes the product unusable we will repair or replace the item at our option. We will need to know within 48 hours of receipt of the order. If an order is refused at delivery or an incorrect address is given, a 20% restocking fee will apply and shipping is never refundable. Digital pictures may be required to verify broken or damaged merchandise before any consideration of credit or replacement is approved.
Where My Order will be Shipped?
To the shipping address indicated at checkout. Please do not use a P.O. BOX address as your shipping address, as this will delay shipment of your order. If the bill to and ship to addresses are different, the 48 hour rule for damages and defects still applies. We do ship to Canada and other international locations.
Do You Ship to Canada?
Yes. We do ship to Canada. The customer is responsible for all duties/taxes administered by customs. To provide a full quote, we will need the following information: a) Description of products of interest, quantities, and product number b) Postal Code and c) Event Date.
Do You Ship Internationally?
Yes, we ship worldwide. The customer is responsible for all duties/taxes administered by customs. To provide a full quote, we will need the following information: a) Description of products of interest, quantities, and product number b) Postal Code and c) Event Date.
Why am I receiving a higher shipping quote?
The shipping quote you receive upon checkout is a general estimate based on weight and volume of your packages. On occasion, such as when a package must be shipped abroad, Fed Ex assesses additional fees which do not show up upon checkout. You will be emailed your precise shipping quote, which may be higher than the one you saw upon checkout. You may determine at that time whether you'd like to process the order or have it refunded.
How Are Shipping & Handling Charges Determined?
Apart from our flat rate shipping on cupcake wrappers, shipping and handling is estimated based on your shipping zip code and the approximate weight of the products you have ordered. Keep in mind some items may be considered oversize and will incur higher shipping charges due the size and weight of the packages being shipped. At our discretion, we may ship large orders via private freight carrier on a pallet. We will notify you if this option is applied.
Where's The Rest Of My Order?
On rare occasions, an order may be split due to its size or the nature of the products ordered. We will notify you on your packing slip that you will have a split shipment. You may also receive multiple tracking numbers. Generally, items will arrive at the same time to your shipping destination. You are not charged additional shipping and handling fees for split shipments.
What Forms of Payment Does CakeChannel.com Accept?
We only accept online payments via Paypal ®. YOU DO NOT NEED TO BECOME A MEMBER OF PAYPAL OR REGISTER WITH PAYPAL TO MAKE A PAYMENT TO CakeChannel.com.
What Taxes Will I Have to Pay?
There is no sales tax if items are shipped outside of the state of California. California residents pay a 8.25% sales tax.
Is Your Site Secure?
Your payment is completely secure on our site. Our online payment gateway, Paypal ®, is owned by EBay ®. It is kept completely secure and encrypted. To find out more information on Paypal security, please visit www.paypal.com